Terms and Conditions
Shiv Printer
Terms and Conditions
Custom Prints. Endless Creativity.
Last Updated: January 2025
By using our services, you agree to these terms and conditions.
1. General Terms
Welcome to Shiv Printer. These Terms and Conditions (“Terms”) govern your use of our website at shivprinter.com and our custom printing services. By accessing our website or placing an order, you agree to be bound by these Terms.
Acceptance of Terms
- By using our services, you confirm you are at least 18 years old
- You have the legal capacity to enter into binding agreements
- You agree to provide accurate and complete information
- You will comply with all applicable laws and regulations
2. Services Offered
Shiv Printer specializes in custom printing services including but not limited to:
Business Materials
- • Visiting Cards (500 GSM & 800 GSM)
- • Letter Heads
- • Envelopes
- • Bill Books
Creative Products
- • Posters & Banners
- • Pamphlets
- • Garment Tags
- • ATM Pouches
Digital Services
- • Digital Paper Printing
- • Custom File Printing
- • Specialty Finishes
Promotional Items
- • Custom Pens
- • Branded Files
- • Marketing Materials
3. Order Placement and Acceptance
Important Order Information
All orders are subject to acceptance by Shiv Printer. We reserve the right to refuse or cancel any order at our discretion.
Order Process:
- Design Submission: Upload your artwork or use our design tools
- Specification Selection: Choose materials, quantities, and finishing options
- Order Review: Verify all details including shipping information
- Payment Processing: Complete secure payment through our platform
- Order Confirmation: Receive confirmation email with order details
- Production: Your order enters our production queue
- Quality Check: Final inspection before shipping
- Dispatch: Order shipped with tracking information provided
4. Pricing and Payment
Pricing Policy
- • All prices are displayed in local currency
- • Prices include applicable taxes unless stated otherwise
- • Custom quotes available for bulk orders
- • Discounts available on select products
- • Prices subject to change without notice
Payment Methods
- • Credit/Debit Cards (Visa, MasterCard, etc.)
- • Digital Wallets (PayPal, etc.)
- • Bank Transfers
- • Cash on Delivery (where available)
- • Payment required before production begins
Payment Terms
- • Full payment required before order processing
- • Failed payments may result in order cancellation
- • Additional charges may apply for rush orders
- • Refunds processed according to our refund policy
5. Design and File Requirements
File Specifications
Accepted Formats:
- • PDF (Preferred)
- • AI, EPS (Vector files)
- • PNG, JPEG (High resolution)
- • PSD (Layered files)
Quality Requirements:
- • Minimum 300 DPI resolution
- • CMYK color mode for print
- • Include bleed areas where applicable
- • Embed all fonts and images
Design Responsibility
Customers are responsible for ensuring their designs meet our specifications. We are not liable for quality issues resulting from inadequate file resolution or incorrect specifications.
6. Intellectual Property Rights
Copyright Protection
By submitting designs, you warrant that:
- • You own all rights to the submitted content
- • Your designs do not infringe on third-party rights
- • You have permission to use all elements in your design
- • You will indemnify us against any copyright claims
Prohibited Content:
Legal Restrictions:
- • Copyrighted material without permission
- • Trademarked logos or brands
- • Adult or inappropriate content
- • Hate speech or discriminatory content
Additional Restrictions:
- • Defamatory or libelous content
- • Content promoting illegal activities
- • Misleading or fraudulent information
- • Content violating privacy rights
7. Shipping and Delivery
Fast, Free Shipping
On orders over ₹50
Next Day Delivery
Free on orders over ₹99
Nationwide Service
We deliver across the country
Delivery Terms:
- Production Time: 2-5 business days depending on product complexity
- Shipping Time: 1-7 business days based on location and method
- Tracking: Provided for all orders with real-time updates
- Delivery Address: Must be accurate and complete at time of order
Delivery Responsibility
Risk of loss passes to you upon delivery. We are not responsible for packages lost or stolen after successful delivery to the specified address.
8. Returns and Refunds
60-Day Free Returns
We offer a generous 60-day return window for most products, subject to the conditions outlined below.
Return Conditions:
Eligible for Return:
- • Products with manufacturing defects
- • Items damaged during shipping
- • Incorrect items sent
- • Products not matching specifications
Not Eligible for Return:
- • Custom printed items (unless defective)
- • Products with customer design errors
- • Items used or damaged by customer
- • Products outside 60-day window
Return Process
- Contact our customer service team
- Provide order number and reason for return
- Receive return authorization and instructions
- Package items securely for return shipping
- Ship items using provided return label
- Refund processed within 5-10 business days
9. Quality Guarantee
Our Commitment to Quality
At Shiv Printer, we are committed to delivering high-quality custom printing services that meet your expectations.
Quality Standards:
- • Premium materials and inks
- • State-of-the-art printing equipment
- • Rigorous quality control processes
- • Expert craftsmanship
Quality Promise:
- • Satisfaction guaranteed
- • Defect-free production
- • Color accuracy assurance
- • Timely delivery commitment
Quality Disclaimer
While we strive for perfection, slight variations in color, texture, or finish may occur due to the nature of printing processes and materials. Such minor variations are within industry standards and do not constitute defects.
10. Limitation of Liability
Liability Limitations
Our liability for any claim related to our services is limited as follows:
- • Maximum liability limited to the order value
- • No liability for indirect or consequential damages
- • No liability for lost profits or business interruption
- • No liability for delays beyond our reasonable control
Exclusions:
We are not liable for:
- • Errors in customer-provided designs or content
- • Copyright or trademark infringement by customer
- • Damages resulting from misuse of products
- • Force majeure events (natural disasters, strikes, etc.)
- • Third-party shipping carrier delays or damages
11. Expert Customer Service
Our Support Promise
We’re committed to providing exceptional customer service throughout your printing journey.
Support Channels:
- • Live Chat Support
- • Phone Support
- • Email Support
- • Online Help Center
Support Hours:
- • Monday-Friday: 9 AM – 6 PM
- • Saturday: 10 AM – 4 PM
- • Emergency support available
- • Response within 24 hours
12. Privacy and Data Protection
Your Privacy Matters
We are committed to protecting your personal information and privacy. Our data practices include:
- • Secure data storage and transmission
- • Limited data collection for business purposes only
- • No sharing of personal information without consent
- • Compliance with applicable privacy laws
- • Right to access, modify, or delete your data
For detailed information about our data practices, please refer to our separate Privacy Policy document.
13. Dispute Resolution
Resolution Process
We prefer to resolve disputes amicably through direct communication:
- Direct Contact: Contact our customer service team first
- Management Review: Escalation to management if needed
- Mediation: Third-party mediation if direct resolution fails
- Legal Jurisdiction: Governed by local laws and courts
Governing Law
These Terms are governed by the laws of the jurisdiction where Shiv Printer operates, without regard to conflict of law principles.
14. Changes to Terms
Terms Updates
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.
- • Major changes will be communicated via email
- • Continued use constitutes acceptance of new terms
- • Check our website regularly for updates
- • Previous versions available upon request
Contact Information
Shiv Printer
Your trusted partner for custom printing solutions
Custom Prints. Endless Creativity.
Get in Touch
Website: shivprinter.com
Customer Service Available
Monday-Friday: 9 AM – 6 PM