Privacy Policy
Privacy Policy
Shiv Printer – Custom Prints. Endless Creativity.
Last Updated: January 2025
Introduction
At Shiv Printer (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shivprinter.com and use our custom printing services.
By using our website and services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and mailing address
- Billing and shipping information
- Payment information (processed securely through third-party payment processors)
- Design files, artwork, and custom content uploaded for printing
- Order history and preferences
- Communication records with our customer service team
Automatically Collected Information
- IP address, browser type, and operating system
- Pages visited, time spent on our website, and referring URLs
- Device information and unique device identifiers
- Cookies and similar tracking technologies
- Location data (with your consent)
Design and Content Information
When you use our custom printing services, we collect and store design files, artwork, text, and other content you provide for printing purposes. This includes visiting cards, envelopes, posters, bill books, and other custom printed materials.
How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Process and fulfill your printing orders
- Manage your account and preferences
- Provide customer support and technical assistance
- Send order confirmations and shipping updates
Communication
- Respond to your inquiries and requests
- Send promotional materials and special offers
- Notify you about service updates and changes
- Conduct surveys and gather feedback
Business Operations
- Improve our website and services
- Analyze usage patterns and trends
- Prevent fraud and ensure security
- Comply with legal obligations
Marketing
- Personalize your experience
- Recommend relevant products and services
- Target advertisements and promotions
- Measure marketing effectiveness
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, and serving our customers, including payment processors, shipping companies, and cloud storage providers.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
SSL Encryption
All data transmission is protected using industry-standard SSL encryption.
Secure Storage
Your data is stored on secure servers with restricted access and regular backups.
Access Controls
Employee access to your information is limited based on job requirements.
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies
Required for website functionality, security, and to remember your preferences.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track marketing campaign effectiveness.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days.
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.
Third-Party Services We Use:
- Payment processors (for secure transaction processing)
- Shipping and logistics providers (for order fulfillment)
- Analytics services (for website performance analysis)
- Email marketing platforms (for communication)
- Cloud storage providers (for data backup and storage)
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods:
- Account Information: Retained while your account is active plus 3 years after closure
- Order History: Retained for 7 years for business and tax purposes
- Design Files: Retained for 2 years to enable reorders and support
- Marketing Data: Retained until you opt-out or request deletion
- Website Analytics: Anonymized after 26 months
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers promptly.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending you an email notification (if you have provided your email address)
- Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
General Inquiries
Data Protection Officer
Customer Support: For immediate assistance with orders, account issues, or general questions, please visit our Contact Us page on shivprinter.com or use our live chat feature.
This Privacy Policy is effective as of January 2025 and applies to all users of Shiv Printer services.
Shiv Printer – Your Vision, Printed to Perfection | Custom Prints. Endless Creativity.