Cancellation and Refunds Policy
Cancellations and Refunds Policy
At Shiv Printer, we understand that circumstances may change after placing an order. This policy outlines our cancellation and refund procedures to ensure clarity and fairness for all our customers. Given the custom nature of our printing services, specific conditions apply to different types of orders and production stages.
Order Cancellation Policy
Before Production Begins
- Free Cancellation: Orders can be cancelled without charge within 2 hours of placement
- Design Phase: Orders in design review stage can be cancelled with full refund
- Proof Approval: Cancellation allowed until customer approves final proof
- Processing: Contact us immediately if you need to cancel – we’ll accommodate if possible
During Production
- Partial Refund: 50% refund available if production has started but not completed
- Material Costs: Costs for materials already used will be deducted
- Rush Orders: Special production orders may have different cancellation terms
- Custom Designs: Orders with approved custom artwork may have limited cancellation options
After Production Completion
- No Cancellation: Orders cannot be cancelled once production is complete
- Quality Issues: Refunds available only for defective or damaged products
- Wrong Specifications: Our error will result in full refund and reprint
- Customer Error: Orders printed according to customer specifications cannot be refunded
Refund Policy
Eligible for Full Refund
- Order cancelled within 2 hours of placement
- Production error by Shiv Printer
- Defective or damaged products upon delivery
- Incorrect specifications due to our mistake
- Order not delivered within promised timeframe
- Major quality issues not meeting industry standards
Not Eligible for Refund
- Customer error in design or specifications
- Change of mind after proof approval
- Minor color variations within acceptable range
- Orders delivered but not collected
- Damage due to improper handling after delivery
- Custom orders printed as per approved specifications
Product-Specific Policies
Visiting Cards (500 GSM & 800 GSM)
Cancellation allowed until final proof approval. Quality guarantee for printing and finishing.
Bill Books & Envelopes
Custom numbering and sequential orders cannot be cancelled once production begins.
Posters & Large Format Printing
Cancellation available until printing starts. Quality issues will be reprinted at no charge.
Custom Items (ATM Pouches, Garment Tags, Files)
Limited cancellation due to custom nature. Full refund only for production errors.
Refund Process & Timeline
Request Refund
Contact us via email or phone with order details and reason for refund
Review Process
We’ll review your request within 24-48 hours and provide a response
Process Refund
Approved refunds processed within 5-7 business days to original payment method
Important Notes
- Refunds are processed to the original payment method only
- Bank processing times may vary (3-10 business days)
- Partial refunds exclude shipping and handling charges
- Digital receipts will be provided for all refund transactions
Quality Assurance & Defects
Our Quality Commitment
We Cover:
- Printing defects and color issues
- Incorrect paper weights or finishes
- Cutting and finishing errors
- Damage during production
- Missing or incorrect quantities
Reporting Timeline:
- Report defects within 7 days of delivery
- Provide photos of defective items
- Include order number and description
- Allow inspection if required
Special Circumstances
Rush Orders
Due to expedited processing, rush orders have modified cancellation terms:
- Cancellation window reduced to 1 hour after placement
- No refunds once production begins
- Rush fees are non-refundable
- Quality guarantee still applies
Bulk Orders
Large quantity orders (500+ units) have specific terms:
- Sample approval required before full production
- Partial cancellation allowed for unproduced quantities
- Graduated refund scale based on completion percentage
- Extended quality review period (10 days)
Contact Us for Cancellations & Refunds
Email Support
support@shivprinter.com
Response within 24 hours
Phone Support
+91 88999 60005
Mon-Sat: 9 AM – 7 PM
Live Chat
Available on website
Instant assistance
When contacting us, please have your order number ready for faster assistance
Required Information for Refund Requests
To process your refund request efficiently, please provide:
Order Details:
- Order number
- Date of order placement
- Product type and specifications
- Quantity ordered
- Total amount paid
Additional Information:
- Reason for cancellation/refund
- Photos (if defective products)
- Contact information
- Preferred refund method
- Any special circumstances
Legal Notice
This Cancellations and Refunds Policy is subject to applicable laws and regulations. Shiv Printer reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. For any disputes, the laws of India shall govern, and courts in [Your City] shall have exclusive jurisdiction. This policy forms part of our Terms and Conditions.
© 2025 Shiv Printer. All rights reserved. | Custom Prints. Endless Creativity.
For questions about this policy, contact us at support@shivprinter.com